Technical Support
Having technical issues and not sure what to do? Check out some of our frequently asked questions below at the below phone number or email for immediate technical support. We’re here to help and will do our best to assist you!
Current Phone System Finally Kicked The Bucket?vqtech2024-03-12T18:01:20+00:00
- Pain Point: Your old phone system has given up the ghost.
- Solution:
- Emergency Installation: We swiftly set up temporary solutions to get your calls up and running.
- Long-Term Planning: Our experts work with you to design a robust, future-proof communication system.
Current Phone System Not Living Up To The Hype?vqtech2024-03-05T22:46:56+00:00
- Pain Point: Your existing system falls short of expectations.
- Solution:
- Customized Plans: Pay only for the features you need.
- Training: We ensure your entire staff knows how to leverage essential features effectively.
Phones Keep Going Down?vqtech2024-03-12T18:07:59+00:00
- Pain Point: Frequent phone outages disrupt business.
- Solution: Introducing the SD-Wan, a reliable solution to keep your phones connected.
Check out our breakdown of SD-Wan here: SD-Wan Explained
Internet Connection Not Reaching Every Corner Of Your Office?vqtech2024-03-05T22:48:04+00:00
- Pain Point: Dead spots in your office hinder communication.
- Solution: Deploy a wireless “Mesh Network” for seamless connectivity throughout your workspace.
- Have a certain look already in mind? Here at VisionQuest, we supply various brands to fit your needs and style!
Congested Calls? Losing Customers Due To Long Hold Times?vqtech2024-03-12T18:08:23+00:00
- Pain Point: Call congestion affects customer satisfaction.
- Solution: Our Customized Call Center Solutions optimize call routing and reduce wait times.
Want a more detailed breakdown of the importance of call routing? Check out our blog here: Long Wait Times
Need A Business Phone But Can’t Run Cables?vqtech2024-03-06T00:00:51+00:00
- Pain Point: Cable limitations hinder communication expansion.
- Solution: Explore Wireless VoIP Phones for flexibility without cable constraints.
Need To Go Mobile?vqtech2024-03-06T00:01:28+00:00
- Pain Point: Business on the move requires mobile solutions.
- Solution: Our Unified Communication Mobile Solutions keep you connected wherever you are.
Contracts Feel Too Permanent?vqtech2024-03-06T00:01:59+00:00
- Pain Point: Commitment anxiety with long contracts.
- Solution:
- 6-Month Trial: Try our services risk-free.
- Rental Phone Options: Flexibility without long-term strings attached.
Need To Transfer Between Branches?vqtech2024-03-06T00:02:42+00:00
Solution: Seamless, Multi-site connection as if you are in one building. We also offer simple billing solutions for accounting purposes.
Spending Forever On Hold With Customer Support?vqtech2024-03-06T00:03:55+00:00
Solution: Our direct line connects you with your IT account manager for immediate troubleshooting and maintenance. The voice on the other line will be a person you know. No more explaining yourself over and over again.
Need More Data Analytics On Your Communications?vqtech2024-03-06T00:04:47+00:00
Solution
- Cloud Suite: Imagine your business phone system floating in the digital sky! Cloud suites are all-in-one platforms hosted online. They handle calls, messages, and collaboration tools—no physical hardware needed. It’s like having your office phone system accessible from anywhere with an internet connection.
- Call Recording: Think of it as your phone’s memory. Call recording captures conversations—both inbound and outbound. Businesses use it for quality checks, training, and legal purposes. It’s like having a virtual tape recorder for your calls.
- SMDR Recording: This one’s a bit technical. SMDR stands for “Station Message Detail Recording.” It’s like a detailed call log. SMDR records info about each call: who called, when, and how long. Businesses use it for billing, tracking usage, and analyzing call patterns. It’s like having a detective tracking your phone activity.
Want To Just Call From Your Computer?vqtech2024-03-06T00:05:26+00:00
Solution: We can set up your PC or mobile device to utilize all communication features.
Need Access Control?vqtech2024-03-22T16:02:35+00:00
- Solution: We can set your business up to unlock your office door from anywhere—whether you’re sipping coffee at home or attending a meeting across town.
Check out our detailed demonstration video here: Remote Access Control Explained Video
Need To Maintain HIPAA Compliance?vqtech2024-03-06T00:06:29+00:00
Solution: Communication Log for VoIP Recording:
- Purposeful Recording: Our system records calls with a purpose—whether it’s for training, quality assurance, or compliance. We focus on what matters most to your business.
- Secure Faxing: Have peace of mind knowing that your faxes are safe and HIPAA compliant.
- HIPAA Compliance: We understand the importance of protecting patient privacy. Our VoIP recording solution adheres to HIPAA guidelines, ensuring that sensitive health information remains secure.
- Granular Control: You decide what gets recorded. Whether it’s full conversations, specific interactions, or critical moments, our communication log gives you granular control.