Call monitoring is the process of listening to and observing phone calls, either in real-time or through recordings, to improve customer service and employee performance. It’s commonly used in call centers to ensure quality interactions and provide training opportunities.
lets you access your phone system via mobile, desktop, or tablet-- offering mobility and convenience without extra hardware.
converts spoken messages into text, so you can quickly read missed calls instead of listening to them.
Enables immediate conference calling. Ideal for quick team huddles.
Plays custom tones or messages to callers. Adds a unique branding touch.
Requires a code for outgoing calls. Useful for tracking or limiting call usage.
Assigns specific ringtones to certain callers. Helps identify callers without checking the phone.
Rings multiple numbers in sequence. Useful for ensuring calls are routed effectively.
Accepts or blocks calls based on specific criteria. Great for managing high-priority callers or blocking spam.
Assigns a primary line for a group of extensions. Ensures calls are answered when the primary line is busy.