VQTECH Desktop-Web App
Attendant Console
Last Updated: November 5, 2024The VQTECH Attendant Console tab allows you to manage Transfers, Parking, and Call Queues. The Attendant Console tab is located on the left side menu and includes an always-active status indicator whereby ‘green’ indicates the attendant console is available and logged in, and ‘red’ indicates the attendant console is offline. To log out of the
Call Center Agent
Last Updated: November 5, 2024The VQTECH Call Center Tab allows Call Center Agents to manage and log in to call queues and view call queue statistics, such as active calls, call history, and many others. The Call Center tab on the left side menu includes an always-active status indicator whereby ‘green’ indicates the agent is available and logged into a Call Center Queue, and ‘red’ indicates
Calling
Last Updated: November 5, 2024The VQTECH Calls tab allows you to view recent call details and initiate calls from three locations (The ‘+New’ button on the upper left-side menu, the ‘New Call’ button at the top of the page, and the always-present Dial Pad button on the lower left-side menu). The ‘Calls’ tab also allows the ability to view a contact’s information and quick action icons by clicking their name within the ‘Recent Calls’ section. When the
Chat and Meetings
Last Updated: November 8, 2024The VQTECH Chat tab allows you to message other VQTECH users, either individually or as a group chat. The Chat tab also allows you to initiate calls and video-capable meetings with other VQTECH users. Once a chat session has been initiated, all existing conversations can be viewed in the ‘Chat Messages’ section on the left
Contacts
Last Updated: November 8, 2024The VQTECH Contacts tab allows you to add, view, and interact with Contacts. VQTECH supports three types of Contacts; Company, Shared, and My Contacts (personal contacts). By default, Contacts that were marked as ‘Favorite’ appear at the top of the contacts list. Clicking on any contact will show the details of that contact with quick action buttons to connect with
Fax
Last Updated: November 8, 2024The VQTECH Fax tab allows you to send and manage inbound and outbound faxes. Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users. Sending Faxes To send a new fax, click the ‘+’ button to the right
Parking
Last Updated: November 8, 2024The VQTECH Parking tab allows you to view and manage all currently parked calls. VQTECH users can park an active call by clicking the ‘Park’ button in the active call menu. The ‘Park’ button allows the user to either automatically park the call or they may choose a specific location to park the call. Selecting ‘Auto Park’ will park a
Report An Issue
Last Updated: November 8, 2024VQTECH’s Report an Issue feature allows users to report any issues relating to their VQTECH experience. To report an issue within VQTECH, click your user image on the left-side menu and then click the ‘Report an Issue’ button from the options listed below. Once selected, you will be prompted to choose the type of issue
SMS and MMS
Last Updated: November 8, 2024The VQTECH SMS tab allows you to create, view, and manage SMS conversations. Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users. To create a new SMS conversation, click the ‘New SMS’ button that appears to the
User Settings
Last Updated: November 15, 2024VQTECH Users can manage and view their User Settings and Preferences by clicking their user icon found at the top-left-hand corner. From the User Settings and Preferences menu, users can set their status and notification preferences, manage profile and contact information, manage audio/video device settings, manage blocked numbers, call settings, and notification settings. Additionally, users may Sign
Voicemail
Last Updated: November 8, 2024The VQTECH Apps visual voicemail feature displays a list of the user’s voicemail, ordered from newest to oldest. To sort Read or Unread Voicemails, simply click the ‘Filter’ icon found to the right of the ‘Voicemail’ header. Similar to viewing contacts in other tabs within VQTECH, if a voicemail is left by a co-worker,