YeaLink Phone Tutorials
Adding Contacts To Directory
Last Updated: November 9, 2024Instructions To create a new contact from the Call History list, press the History soft key or the Read dial key. Find the number you wish to store, then press the Option soft key and select Add to Contacts. Next, enter the information fields and press the Save soft key when you’re done.
Supervised Transfer
Last Updated: November 9, 2024Instructions A supervised or announced transfer is performed when you announce the call to the recipient prior to transferring the call. To conduct a supervised transfer while on an active call, press the hold soft key. The caller is automatically placed on hold. Then press the new call soft key. Dial the receiving party and
Park and Retrieve Calls
Last Updated: November 9, 2024Instructions To park a call, press one of the available parking buttons on your screen. The indicator light will change to indicate there is a caller on hold. To retrieve a parked call, press the park button that is for the parked call you wish to retrieve. The indicator light will be red to indicate
Hold and Resume Calls
Last Updated: November 9, 2024Instructions To put an active call on hold, press the hold soft key. To resume the call, press the resume soft key. If you have more than one call on hold, tap the call you wish to continue and press the resume soft key.
Direct-To-Voicemail Transfer
Last Updated: November 9, 2024Instructions A direct to voicemail transfer is performed when you wish to transfer a call directly to another user’s voicemail. To conduct a direct to voicemail transfer, while on an active call, press the Transfer Soft key. The caller is automatically placed on hold. Dial 0-3, followed by the extension you’d like to transfer the
Connecting To Wifi
Last Updated: November 9, 2024Instructions To connect wirelessly to your network, press the menu soft key. Proceed to navigate to basic settings. Navigate to the Wi-Fi option, or simply press the number 8. When the Wi-Fi menu appears, use the right navigation arrow to enable Wi-Fi and then press save. Next, choose available networks from the menu and press
Call Forwarding
Last Updated: November 9, 2024Instructions By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable call forwarding or change your voice portal busy and no answer settings. To enable this feature, tap Menu, tap Features, then select Call Forward. Next, select the type of forwarding option that you
Blind Transfer
Last Updated: November 9, 2024Instructions A blind or unannounced transfer takes place when you transfer a call to someone else without announcing the call first. To conduct a blind transfer while on an active call, press the transfer soft key. Enter the destination to which you wish to transfer the call. Then, press the transfer soft key again. This
Accessing Voicemail
Last Updated: November 9, 2024Instructions When the top right light flashes red, this indicates you have a voicemail. To access your voicemail, press the Messages button. When prompted, enter your voicemail passcode followed by the pound key. Your voicemail options include new messages, old messages, send messages, set call forwarding, voicemail options, change greetings, deleted messages. Follow the audio