The VQTECH SMS tab allows you to create, view, and manage SMS conversations. 

Please note that SMS, Inbound Fax, and Voicemail Transcription are features that must be enabled by an Administrator, and these options may not appear for all users. 

To create a new SMS conversation, click the ‘New SMS’ button that appears to the right of ‘My SMS Number’ and then type or search for the contact(s) you wish to message. 

To message multiple contacts within the same SMS conversation (multi-party SMS), users can enter multiple numbers that they wish to message and either separate each number with a comma or simply click ‘tab’ to add another number. There is no limitation on the number of parties that can be added to a multi-party SMS conversation. 

If a user has only one SMS number assigned to them and that number is also shared with other users, a “Shared” icon will be displayed on the left side menu to the right of “SMS.” 

Users that share the same number will be indicated by their name and avatar in the conversation history to easily distinguish which user is sending a message.

If a user has multiple SMS numbers assigned to them, they can select the outbound SMS number they wish to use by clicking the ‘Select a number’ option when creating a new SMS conversation, as pictured below.

Existing conversations will appear on the left-side menu and can be selected from the list, or they can be located quickly by using the ‘Search’ bar at the top of the page.

If a user selects an existing SMS conversation from the list on the left-side menu, they can view the message history and reply with new messages. Users may also utilize the icons found at the top right-hand side of the page to call the contact, download the SMS conversation (.txt format) or close the conversation. 

When sending SMS, users may include Emojis or file attachments by clicking the appropriate icons to the right of the outbound SMS box.  

SMS Attachments are supported for the following file types: 

• .bmp 
• .dib 
• .gif 
• .jpg 
• .png 
• .doc
• .docx
• .xls
• .xlsx
• .ppt
• .pptx
• .odt
• .ods
• .odp
• .pdf
• .rtf
• .xml
• .csv
• .txt

Attachments are supported up to 10 MB and images are automatically resized to ensure delivery. SMS attachment types other than those listed above are not currently supported at this time. 

If a user attempts to attach a file that exceeds the file limit, they will be presented with an error message.